Contact
Keep support requests easy to route and easy to resolve.
The contact page is designed like a real support hub: official channels, response expectations, and a checklist that helps buyers send useful information the first time.
Discord
discord.gg/onidma
Best for community updates, announcements, and guided support routing during active release windows.
Response Expectations
Defined in policy
Use the support policy page to set official response targets, required request details, and escalation rules.
Before You Reach Out
Support goes faster when the initial message is complete.
These example checklist items keep order lookup and compatibility review efficient. They also make the support policy feel operational rather than generic.
- Order number, invoice ID, or payment reference
- Product purchased and purchase email
- Hardware revision or device details
- Clear summary of the issue and what has already been tried